The Smart Thermostat process is straightforward. We need to ask some questions first to ensure the thermostat is suitable for your home and so that we come prepared.
The installation only takes a couple of hours so you’ll be up and running in no time.
Once you've selected a preferred date for your installation, you’ll receive an email confirmation. Your AXA installer will contact you directly by phone, within 24 hours (Monday to Friday), to confirm the details of your installation, tell you what to expect and whether there’s anything special you need to do. If you have any queries or need to re-arrange the appointment, you will be able to contact your installer directly.
The installer will discuss the best place for the Smart Thermostat with you. Please refer to our FAQ section to find out more.
Your installer will re-confirm their arrival ahead of the installation time. Please ensure you, or someone else over the age of 18, will be able to let them into the property. Please also ensure all requirements for a successful implementation are in place by referring to the pre-qualification questions and Terms and Conditions.
Please make sure you have downloaded the app before the installer arrives – they will then be able to help you get it working.
Yes, the installer will be an approved AXA engineer and will be qualified to install the device.
Please refer to the Terms and Conditions. These will advise you of everything you need to know, including the necessary WiFi connection and location of the device.
Please call EE on 07953 966 250 and they will be able to help you with any general queries and anything relating to your device order.